Everyone who is part of our community is required to follow our Community Standards and Safety Requirements. We also require everyone to stick to these simple rules for being a great customer: Treat your Provider’s property like your own Follow the Provider’s  rules and requirements Communicate promptly with the Provider

In addition to behaving in accordance with our Community Standards, which apply to all members, Provider Services must meet the following standards: Provider commitment Location suitability and safety Listing accuracy Provider communication Our goal is to ensure that these standards are clear and that our enforcement is proportionate to the

Effective Date: March 22, 2023. While cancellations by Providers are rare, and some cancellations are beyond a Provider’s control, certain cancellations by Providers can disrupt customer plans and undermine confidence in our community. For that reason, under certain circumstances, if the Provider cancels a confirmed booking, or if the Provider

Provider and Customer Safety To help ensure safe experiences and interactions, certain activities and behaviours are not allowed in our community. In this article What we do allow What we don’t allow We’re here to help What we do allow Self-defence: If you’re ever physically attacked during service, you’re allowed

Non-discrimination Policy Last updated: March 17, 2023 The Car Valet Hero community is committed to building a world where people from every background feel welcome and respected. This commitment rests on two foundational principles that apply both to Car Valet Hero’s Providers and Customers: inclusion and respect. Our shared commitment

Content Policy By posting content on Car Valet Hero, you agree to abide by this policy. Content includes any written, photographic, audio, video or other content, including: Writing: Listing titles and descriptions, profile pages, public and private reviews, feedback, Community Centre posts and messages to Car Valet Hero, Providers or

One of the ways Car Valet Hero fosters trust between Providers and Customers is through our review process, which helps our community make informed decisions and provides Providers with honest feedback to help them improve. Our Reviews Policy is intended to help ensure the feedback provided through our review system

Off-Platform Policy By providing services on Car Valet Hero, you agree to abide by our terms and policies, including our Terms of Service, which we reserve the right to enforce at our sole discretion. In the event of repeated or severe violations, we may suspend or permanently deactivate a Provider’s

Offline Fee Policy Providers can’t collect additional charges outside our platform without our expressed authorisation. The exceptions are Services with no price cap, provided they are clearly described as such in the Listing, the Customer is aware of possible surcharge, and the total price is to be determined at the

Copyright Policy Notification of Copyright Infringement Car Valet Hero respects the intellectual property rights of others and expects its users to do the same. It is Car Valet Hero’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the account or access of users who repeatedly infringe

Car Valet Hero Service Fees Last updated: 25/01/2024 To help Car Valet Hero run smoothly and to cover the cost of members’ support, we charge a service fee when a booking is confirmed. Service fee The fee (incl. VAT) is calculated from the booked services’ total and is deducted automatically

Last Updated: 6 September 2023. 1. APPLICATION This subpage (“Subpage”) applies if you reside in the EEA or Switzerland and supplements our Privacy Policy. It contains important information we are required to disclose by the General Data Protection Regulation (“GDPR“), including (i) the controller(s) of your personal information, (ii) legal

Last Updated: 6 September 2023. If your country of residence is within the European Economic Area (“EEA”), Switzerland or the United Kingdom, these Payments Terms apply to you. If you attempt to bring any legal claim against Car Valet Hero in the EU, the arbitration agreement and class actions waiver