Last updated: March 17, 2023
The Car Valet Hero community is committed to building a world where people from every background feel welcome and respected. This commitment rests on two foundational principles that apply both to Car Valet Hero’s Providers and Customers: inclusion and respect.
Our shared commitment to these principles enables all members of our community to feel welcome on the Car Valet Hero platform no matter who they are, where they come from, how they worship, or whom they love. Car Valet Hero recognises that some cultures permit or require distinctions among individuals based on factors such as national origin, gender, marital status or sexual orientation, and it does not require members to violate their culture or take actions that may discredit them.
While we do not believe that one company can mandate harmony among all people, we do believe that the Car Valet Hero community can promote empathy and understanding across all cultures. We are all committed to doing everything we can to help eliminate all forms of unlawful bias, discrimination, and intolerance from our platform.
We want to promote a culture within the community—Providers, Customers and people just considering whether to use our platform—that goes above and beyond mere compliance. To that end, all of us, Car Valet Hero employees, Providers and Customers alike, agree to read and act in accordance with the following policy to strengthen our community and realize our mission of ensuring that everyone can belong, and feels welcome, anywhere.
- Inclusion – We welcome people of all backgrounds with genuine intentions and open minds. Joining Car Valet Hero, as a Provider or Customer, means becoming part of a community of inclusion. Bias, prejudice, racism, and hatred have no place on our platform or in our community. While Providers are required to follow all applicable laws that prohibit discrimination based on such factors as race, religion, national origin, and others listed below, we commit to doing more than comply with the minimum requirements established by law.
- Respect – We are respectful of each other in our interactions and encounters. Car Valet Hero expects Providers and Customers to abide by local laws, and to engage with each other respectfully, even when views may not reflect their beliefs or upbringings. Car Valet Hero’s members bring to our community an incredible diversity of background experiences, beliefs, and customs. By connecting people from different backgrounds, Car Valet Hero fosters greater understanding and appreciation for the common characteristics shared by all human beings and undermines prejudice rooted in misconception, misinformation, or misunderstanding.
Guidance for Providers
Providers are required to comply with all legal requirements. Providers should contact Car Valet Hero member support if they have any questions about their obligations to comply with this Car Valet Hero Nondiscrimination Policy. Car Valet Hero will release further nondiscrimination policy guidance. Guided by these principles, the Irish Provider community will follow these rules when considering potential Customers and Providing Customers:
Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status
Providers may not:
- Decline a booking based on race, colour, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
- Impose any different terms or conditions based on race, colour, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
- Post any listing or make any statement that discourages or indicates a preference for or against any Customer on account of race, colour, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
Age and Familial Status
- Providers may not impose any different terms or conditions or decline a reservation based on the Customer’s age or familial status.
- Providers may provide factually accurate information about their listing’s features (or lack of them) that could make the listing unsafe or unsuitable for Customers of a certain age or families with children or infants.
- Providers may not:
- Decline a Customer based on any actual or perceived disability.
- Impose any different terms or conditions based on the fact that the Customer has a disability.
- A Provider may, and should, discuss with the potential Customer whether the listing meets the potential Customer’s needs.
- Prohibit or limit the use of mobility devices.
- Charge more in fees for Customers with disabilities.
- Post any listing or make any statement that discourages or indicates a preference for or against any Customer on account of the fact that the Customer has a disability.
- Refuse to communicate with Customers through accessible means that are available, including relay operators (for people with hearing impairments) and e-mail (for people with vision impairments using screen readers).
- Refuse to provide available parking space near the unit.
- Providers may provide factually accurate information about the unit’s accessibility features (or lack of them), allowing Customers with disabilities to assess for themselves whether the unit is appropriate to their individual needs.
Providers may decline a booking based on factors that are not prohibited by law. For example, decline a booking to Customers when the Provider is unfit or unskilled to provide a requested service out of the scope of the initial booking or due to unforeseeable circumstances.
When Customers are turned down
Providers should keep in mind that no one likes to be turned down. While a Provider may have, and articulate, lawful and legitimate reasons for turning down a potential Customer, it may cause that member of our community to feel unwelcome or excluded. Providers should make every effort to be welcoming to Customers of all backgrounds. Providers who demonstrate a pattern of rejecting Customers from a protected class (even while articulating legitimate reasons) undermine the strength of our community by making potential Customers feel unwelcome, and Car Valet Hero may suspend Providers who have demonstrated such a pattern from the Car Valet Hero platform.
What happens when a Provider does not comply with our policies in this area?
If a particular listing contains language contrary to this nondiscrimination policy, the Provider will be asked to remove the language and affirm his or her understanding and intent to comply with this policy and its underlying principles. Car Valet Hero may also, at its discretion, take steps up to and including suspending the Provider from the Car Valet Hero platform.
If the Provider improperly rejects Customers on the basis of a protected class or uses language demonstrating that their actions were motivated by factors prohibited by this policy, Car Valet Hero will take steps to enforce this policy, up to and including suspending the Provider from the platform.
As the Car Valet Hero community grows, we will continue to ensure that Car Valet Hero’s policies and practices align with our most important goal: To ensure that Customers and Providers feel welcome and respected in all of their interactions using the Car Valet Hero platform. The public, our community, and we ourselves expect no less than this.