Find the Reschedule and Cancellation Policy for Your Booking

Maybe you just need peace of mind before booking, or perhaps you need to cancel right now. Here’s how to find the cancellation policy for your stay:

Before you book

You can find cancellation details on the listing page and during the booking process – before you pay.

After you book

The policy and rescheduling/cancellation options can always be found in your confirmation and reminder emails which contain a booking reschedule/cancellation link. Just click on the link and you’ll find the Provider’s Rescheduling/Cancellation policy described in the newly open window. The times and dates we display for rescheduling/cancellation policies are according to the Irish local time for the season. Rescheduling/Cancellation deadlines for receiving refunds are measured from the Service start time.

If you want to know what your refund will be, start cancelling your reservation and we’ll show you a detailed breakdown. Depending on the Provider’s policy that applies to your booking, when you reschedule/cancel, you may get a partial, full or no refund depending on the timeframe  – learn more about different cancellation policies.

Extenuating circumstances

Did an emergency or natural disaster disrupt your reservation? You may be eligible for a refund due to extenuating circumstances.

Cancellation policies for Providers

If you are a Provider or want to learn more about what cancellation policies are available, please refer to cancellation policies for your listing.

Issues while you’re on a trip

If you encounter issues when you arrive at the Service location that the Provider cannot resolve quickly, you may be protected under our Rebooking, Cancellation and Refund Policy.