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Car Valet Hero

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Cancelling or Rescheduling a Booking

Your plans have changed and now you need to cancel your reservation. No problem. You can go to your confirmation or reminder email where you will find a link for rescheduling/cancelling. There, you can make changes to your booking.

To cancel or reschedule an appointment:

Desktop, iOS, Android, Mobile browser
  1. Go to the mailbox of the email you used to submit your booking and select the booking confirmation or reminder email
  2. Click the Cancel/Reschedule link. A new window will open.
  3. Click the Reschedule button to reschedule your appointment, or
  4. Click the Cancel button to cancel your appointment

Requesting a refund

If you experience an issue during the Service, you can ask your Provider to resolve it, request a partial refund, or request to cancel your booking for a full refund. It’s important to submit your request immediately when noticing the issue, and your Provider will have to respond. If they decline or don’t respond within 1 hour, you can ask Car Valet Hero to step in to help.
😃 Hey, surprise the people you care about with a great, practical gift: a voucher for premium car valet and details. Simply click the button below or visit the Gift Vouchers page later.
😃 Hey, surprise the people you care about with a great, practical gift: a voucher for premium car valet and details. Simply tap the button below or visit the Gift Vouchers page later.
Redeem Car Valet Hero gift voucher
Please include the valet centre’s location in your enquiry.