Our Extenuating Circumstances Policy allows for Customers and Providers to cancel only where the circumstances were not foreseeable at the time the booking was made. Foreseeable circumstances that are not covered include the weather events, natural conditions and diseases described in this article, as well as any transportation disruptions that result from them. This article is intended to illustrate the most common excluded weather events, natural conditions and diseases rather than to provide an exhaustive list.
We encourage Customers to research before booking and carefully review the Provider’s cancellation policy.
Winter conditions and storms
Winter conditions and storms are characterised by snow, ice, sleet, freezing rain, and/or extremely low temperatures during the winter months.
Endemic diseases are diseases that are commonly found and reported by public health authorities. These diseases may not always be found in high levels and may experience high and low periods, but the risk of infection from these diseases is considered present on an ongoing basis. Below are examples of endemic diseases commonly found in our region.
|Europe||Hepatitis, HIV / AIDS, tick-borne illnesses (including Lyme’s disease), measles, gonorrhoea, chlamydia, and tuberculosis.|
The endemic diseases listed above are non-exhaustive examples and are informed by data from the World Health Organization, among other sources.