Issues Eligible for Refunds

Some issues need a little extra help. If you are experiencing any of these, you are most likely covered by the Rebooking, Cancellation and Refund Policy:

• No access to the premise where the Service has to take place, for instance, if the Provider is late or out and can’t be reached
• Space isn’t safe upon arrival, such as construction or hazardous work is being carried out
• The service isn’t as it was described in the listing description – missing features

What’s next?

If you need to submit a claim, be sure to:

1. Gather evidence: Document issues with photos or videos
2. Contact us: Message or call Car Valet Hero within 24 hours of having an issue
3. Stay in touch: We’ll be in touch with the next steps specific to you.