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Car Valet Hero

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Issues Eligible for Refunds

Some issues need a little extra help. If you are experiencing any of these, you are most likely covered by the Rebooking, Cancellation and Refund Policy:

  • No access to the premise where the Service has to take place, for instance, if the Provider is late or out and can’t be reached
  • Space isn’t safe upon arrival, such as construction or hazardous work is being carried out
  • The service isn’t as it was described in the listing description – missing features

What’s next?

If you need to submit a claim, be sure to:

  1. Gather evidence: Document issues with photos or videos
  2. Contact us: Message or call Car Valet Hero within 24 hours of having an issue
  3. Stay in touch: We’ll be in touch with the next steps specific to you.
😃 Hey, surprise the people you care about with a great, practical gift: a voucher for premium car valet and details. Simply click the button below or visit the Gift Vouchers page later.
😃 Hey, surprise the people you care about with a great, practical gift: a voucher for premium car valet and details. Simply tap the button below or visit the Gift Vouchers page later.
Redeem Car Valet Hero gift voucher
Please include the valet centre’s location in your enquiry.