Question 1

How can I book an appointment?

Accepted Answer

We aim to provide as convenient bookings as possible. You can book an appointment online via our website (Book Now or Redeem Gift Voucher buttons) and Google profile (Appointments link); by phone (085 759 2684), text, WhatsApp, Messenger or Viber; or in person at our valeting centres. We recommend booking at least 4-5 days in advance to secure your preferred date and time.

Question 2

How long will my car need to stay at the valeting center?

Accepted Answer

Service times typically vary, and we block a little longer slots to ensure we complete the work to the highest standard. It is good to know that we may keep your car for half a day if the service normally takes 1-3 hours, or a whole day if it normally takes 4-8 hours. Other sophisticated services like paint correction and ceramic coating may take between 1 and 3 days. You are given an estimated time during booking or on arrival and later notified when your vehicle is ready for collection.

Question 3

What payment methods do you accept?

Accepted Answer

We work with ▪️ Cash payments.

Question 4

Do I need to pay a deposit?

Accepted Answer

A deposit secures your booking and helps us manage our schedule efficiently. It also ensures commitment from both sides, preventing last-minute cancellations.

Question 5

What is your booking deposit and rescheduling and cancelling policy?

Accepted Answer

Booking

Automatic &#8211; no provider&#8217;s confirmation.

Deposit  (we never charge the full price upfront)

€20 (Credit/Debit card, GPay, Link)

Cancelling

Bookings can be cancelled anytime, but deposits are refunded only if cancellation occurs at least 3 days before the scheduled service.
Alternatively, bookings can be rescheduled from the confirmation/reminder emails, or transferred to another person/vehicle for the same service with prior notice by phone or email. The service price will be updated based on the vehicle type and condition.
Late or no-show customers don’t get a refund or free/priority services.

Rescheduling

One rescheduling is allowed, and the deposit carries over:

the full value, if rescheduled 2+ days
half-value, if rescheduled less than 2 days
and forfeited, if rescheduled less than 1 day

before the scheduled service.
Alternatively, bookings can be transferred to another person/vehicle for the same service with prior notice by phone or email. The service price will be updated based on the vehicle type and condition.
Late or no-show customers don’t get a refund or free/priority services.

Question 6

How can I cancel or reschedule my appointment?

Accepted Answer

If you need to reschedule or cancel your booking, you can contact us directly by phone, text, email, WhatsApp and Messenger, or use the dedicated Reschedule/Cancel links in the confirmation and reminder emails if you booked online. Please contact us as soon as it&#8217;s clear you can&#8217;t attend your appointment. This allows us to adjust our schedule and accommodate other customers. Late changes to bookings may result in a forfeited deposit.

Question 7

What if I’m late or can’t attend my appointment?

Accepted Answer

If you’re running late, please let us know as soon as possible. We will do our best to accommodate you. A significant delay may require rescheduling. A delay of up to 15 minutes without notice is acceptable, but longer delays without notice and no-shows result in deposit loss.

Question 8

What happens to my deposit if I cancel or reschedule?

Accepted Answer

We understand that plans can change, and we aim to be as flexible as possible with our rescheduling and cancellation policy. Our goal is not to forfeit your deposit but to encourage commitment when booking. Our standard policy requires a 2-day lead time for rescheduling and 3 days for cancelling unless explicitly stated otherwise. We can decide to transfer your deposit to a future appointment if you reschedule or cancel late. Occasionally, the deposit may be forfeited to cover lost appointment slots.

Question 9

Do you provide warranty for your services?

Accepted Answer

We stand behind the quality of our work and provide a workmanship warranty for our services. The best way to claim your warranty is on the spot—if you notice any issue while you’re still on-site, let us know immediately so we can address it straight away.

If a mistake or omission is discovered later, don’t worry—we’re here to help. Simply reach out, and we’ll review the situation to arrange a fair solution in your best interest. This also applies to any complaints you may have.

For our premium service packages, workmanship warranty details are discussed with you before work begins, ensuring you have full clarity on coverage.

Car Valet Hero, Carlow

Imperial Auto Valeting | Carlow | Book online

Our car wash, valeting and detailing services

Valet 1 complete interior care

Valet 2 complete interior & exterior care

Valet 3 premium exterior care

Express 4 car valet

Express 3 car valet

Express 2 car valet

Express 1 car valet

Convenience

About Imperial Auto Valeting

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Frequently Asked Questions