Question 1

What is the best way to book an appointment?

Accepted Answer

We aim to make booking your valet or detailing service as convenient as possible, which is why we offer several booking channels.

The most convenient and preferred way to book is online using the booking widget on our website, accessed through the “Book” button. This allows you to quickly schedule a standard appointment or make one using a gift voucher, while helping our teams stay focused on delivering the best possible results for every vehicle.

You can also book through the appointment links on our service centres’ Google profiles, or by contacting us directly via phone, text message, WhatsApp, Messenger, or Viber. Our Customer Care team takes bookings and replies to queries for multiple locations, so please specify your location with your query. Walk-in bookings are also welcome at our valeting & detailing centres, subject to availability.

To secure your preferred date and time, we recommend booking 4–5 days in advance, especially during busy periods.

Question 2

How long will my car stay with you?

Accepted Answer

Service times typically vary, and we block a little longer slots to ensure we complete the work to the highest standard. It is good to know that we may keep your car for half a day if the service normally takes 1-3 hours, or a whole day if it normally takes 4-8 hours. Other sophisticated services like paint correction and ceramic coating may take between 1 and 3 days. You are given an estimated time during booking or on arrival, and later notified when your vehicle is ready for collection.

Question 3

What preparations should I do before presenting my vehicle for a service?

Accepted Answer

Getting your car ready before a valeting/detailing session helps the detailer work more efficiently and provide a better service and value. Let the detailer focus on cleaning rather than clearing out clutter.

Here’s what you should do:

Clear the glove box, center console, door pockets, seat pockets and under the seats.
 	Take out items such as sunglasses, chargers, loose change and important documents.
 	Remove everything from the boot, including spare items, emergency kits, or sports equipment.
 	Remove child seats to allow our team members to clean underneath.
 	Take off any roof racks or items attached to the exterior to ensure all panels can be cleaned.

Question 4

What payment methods do you accept?

Accepted Answer

We work with ▪️ Cash payments.

Question 5

Do I have to pay a deposit?

Accepted Answer

A deposit secures your booking and helps us manage our schedule efficiently. It also ensures commitment from both sides, preventing last-minute cancellations. Bookings with deposits take priority over bookings with no deposits, which are treated as unconfirmed and are subject to available free slots at the time of arrival.

When a service requires a deposit, the booking will be considered unconfirmed and treated only as an expression of interest until the deposit is paid. The service centre reserves the right to disregard any unconfirmed booking or offer the same slot to the public if the customer chooses not to pay or postpones the payment of a deposit. Customers acknowledge that any unconfirmed time slot may be offered to another individual who secures the booking with a deposit. In cases where multiple customers express interest in the same time slot without paying a deposit, the booking will be fulfilled on a first-come, first-served basis.

Question 6

What is your booking deposit and rescheduling and cancelling policy?

Accepted Answer

Booking

Online (some bookings have to be approved)

Deposit  (Credit/Debit card, GPay, Link)

€30, €50

Cancelling

Bookings can be cancelled anytime, but deposits are refunded only if cancellation occurs at least 3 days before the scheduled service.
Alternatively, bookings can be rescheduled from the confirmation/reminder emails, or transferred to another person/vehicle for the same service with prior notice by phone or email. The service price will be updated based on the vehicle type and condition.
Late or no-show customers don’t get a refund or free/priority services.

Rescheduling

One rescheduling is allowed, and the deposit carries over:

the full value, if rescheduled 2+ days
half-value, if rescheduled less than 2 days
and forfeited, if rescheduled less than 1 day

before the scheduled service.
Alternatively, bookings can be transferred to another person/vehicle for the same service with prior notice by phone or email. The service price will be updated based on the vehicle type and condition.
Late or no-show customers don’t get a refund or free/priority services.

Question 7

How can I cancel or reschedule my appointment?

Accepted Answer

If you need to reschedule or cancel your booking, you can contact us directly by phone, text, email, WhatsApp and Messenger, or use the dedicated Reschedule/Cancel links in the confirmation and reminder emails if you booked online. Please contact us as soon as it&#8217;s clear you can&#8217;t attend your appointment. This allows us to adjust our schedule and accommodate other customers. Late changes to bookings may result in a forfeited deposit.

Question 8

What if I’m late or can’t attend my appointment?

Accepted Answer

If you’re running late, please let us know as soon as possible. We will do our best to accommodate you. A significant delay may require rescheduling. A delay of up to 15 minutes without notice is acceptable, but longer delays without notice and no-shows result in deposit loss.

Question 9

What happens to my deposit if I cancel or reschedule?

Accepted Answer

We understand that plans can change, and we aim to be as flexible as possible with our rescheduling and cancellation policy. Our goal is not to forfeit your deposit but to encourage commitment when booking. Our standard policy requires a 2-day lead time for rescheduling and 3 days for cancelling unless explicitly stated otherwise. We can decide to transfer your deposit to a future appointment if you reschedule or cancel late. Occasionally, the deposit may be forfeited to cover lost appointment slots.

Question 10

Do you provide warranty for your services?

Accepted Answer

We stand behind the quality of our work and provide a workmanship warranty for our services. The best way to claim your warranty is on the spot—if you notice any issue while you’re still on-site, let us know immediately so we can address it straight away.

If a mistake or omission is discovered later, don’t worry—we’re here to help. Simply reach out, and we’ll review the situation to arrange a fair solution in your best interest. This also applies to any complaints you may have.

For our premium service packages, workmanship warranty details are discussed with you before work begins, ensuring you have full clarity on coverage.

DML Detailing Studio