Creating a world where anyone can truly feel respected and taken good care of requires a foundation of trust grounded in consistent expectations of Provider and Customer behaviour. We’ve established these Community Standards to help guide behaviour and codify the values that underpin our community.
To help ensure safe interactions – safety, security, fairness, authenticity and reliability remain central pillars in our efforts to ensure safety and trust. We’re always working to make sure they’re upheld and enforced.
Your Car Valet Hero experience begins the moment you embrace adventure. That’s only possible when you trust this community and feel safe. As a result, we require that you refrain from endangering or threatening anyone. Read our Provider and customer safety policy for more information.
Harming yourself or others
You should not commit physical assault, abuse, harassment, robbery or other acts of violence. Members of dangerous organisations, including organised criminal and violent racist groups, are not welcome in this community. Car Valet Hero takes these seriously and is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.
You should not convey an intent to harm anyone expressly or by physical actions. We take threats seriously and may intervene if we become aware of a threat.
Creating hazardous situations
You should not keep unsecured weapons, disease risks or dangerous animals in your vehicle (Customers) or premises (Providers), nor should you create conditions that increase the likelihood of a fire or impede escape in the event of an emergency.
As a member of the Car Valet Hero community, you should trust that you are secure. We ask you to respect others, their property, information and belongings.
Theft, vandalism or extortion
You should not take property that isn’t yours, use someone’s property without their permission, copy others’ keys or identity documents, damage others’ property, or threaten anyone with bad ratings or any other punishment or harm to obtain compensation or other benefits. Read more about Car Valet Hero’s Extortion Policy for more information.
Spam, phishing or fraud
You should not make transactions outside of Car Valet Hero’s payments system; commit booking fraud, credit card fraud or launder money; attempt to drive traffic to other sites or market unrelated products; divert payments meant for others; abuse our referrals system; or make false claims against other members of the community. Read our policy for tips on avoiding fraud, scams and abuse.
The Car Valet Hero community is as diverse, unique and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities and feel as if we can truly belong.
Discriminatory behaviour or hate speech
You should treat everyone with respect in every interaction. So, you should follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability or serious diseases. Similarly, insulting others on these bases is not allowed. Read more about Car Valet Hero’s Anti-Discrimination Policy for more information.
Bullying or harassing others
You should not share personal information to shame or blackmail others, target others with unwanted behaviour, defame others or violate our review and content standards.
Your Car Valet Hero experiences should be full of delightful moments. Since our community is built on trust, authenticity is essential – it requires a balance of shared expectations, honest interactions and accurate details.
You should not provide a false name and contact details, use the platform for commercial purposes without our permission, maintain duplicate accounts or create an account if you’re under 18.
Misrepresenting your business
You should not provide inaccurate location information, have incorrect availability, mislead people about the type, nature or details of your listing, substitute one listing for another, set up fake or fraudulent listings, leave fraudulent reviews, engage in deceptive pricing or fail to disclose potential risks.
We have to be able to trust each other’s reliability – whether it be in timely communication, the sharing of details or the expectations we set. Read more about our Provider and customer reliability standards.
In the absence of extenuating circumstances, you should not cancel after the deadline set in the relevant cancellation policy, fail to pay or disrespect the Provider’s pre-service requests.
You should not have persistently and pervasively low ratings, be unresponsive during booking or throughout the service fulfilment, fail to provide an adequate point of contact or refuse to participate in our resolution process.