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How to exercise your data subject rights

This article provides some general information on how to contact Car Valet Hero in order to exercise your data subject rights under applicable law. If you have any general questions about privacy or data protection at Car Valet Hero, you can send us an email.

In this article

  • Account deactivation
  • Account deletion
  • Data access
  • Data portability
  • Opting out of marketing communications
  • Object to processing
  • Account information updates and corrections
  • Non-user data subject rights
  • Sensitive data processing
  • Other methods to request data subject rights
  • Contact us

Account deactivation

How to deactivate your account

When you deactivate your account, any current bookings you have as a provider or a customer will be deemed automatically cancelled by you, and the relevant cancellation policy will apply. If, in the future, you want to reopen a deactivated account, you’ll need to contact us.

Account deletion

Deleting your account will result in the permanent closure of your Car Valet Hero account which can’t be reversed. Once your account deletion request has been processed, your personal information will be permanently deleted (except for certain information that we may retain, as outlined in our Privacy Policy. This means that we’ll no longer be able to provide our services to you and if you decide to use Car Valet Hero again in the future, you’ll need to set up a new account.

How to delete your account

You can delete your account by contacting us by email at support@carvalethero.ie and expressing your will to close your account.

Data access

You can always review the information within your Car Valet Hero account dashboard.

Obtaining a copy of the account data Car Valet Hero holds about you

To obtain a copy of your personal data, you can submit a request to support@carvalethero.ie. This process involves initiating a request, a security check to ensure we’re not handing over your data to another person, and then sending you the data file.

Exercising your right to opt-out from receiving marketing emails, notifications, text messages, or calls

You can change your marketing preferences at any time by either clicking the “unsubscribe” link at the bottom of any marketing email.

If you are still receiving emails from Car Valet Hero after opting out

We will continue to use the contact details you provided in order to send you notifications related to a service you have requested (ex: booking confirmation emails, transactional emails). If you do not want to receive any notifications from Car Valet Hero (including service messages), you’ll need to deactivate or delete your Car Valet Hero account.

Opting out of Car Valet Hero usage of personal data for direct marketing purposes

If permitted under the laws of the jurisdiction where you reside, you can opt out of such direct marketing activities as outlined in our Privacy Policy by sending us an email. For opting out of marketing communications, see above.

See our Cookie Policy for information on how to manage your cookies.

Opting out of data sharing with third parties

We do not sell personal information to third parties. However, we may share personal information, such as your location, listings you’ve clicked on or viewed, or your device information with certain third parties to perform targeted advertising or data analytics.

Note that if you are not logged in to your account, opting out of sharing may only affect the device or browser you are using.

Account information updates and corrections

How to correct information Car Valet Hero has about you

You have the right to ensure certain personal data is accurate and up-to-date. You can edit profile information within the personal information tab of your account. To request the correction or amendment of other personal data, contact us. Note that some personal data may not be eligible for correction, for example, changes to reviews are governed by our review policy.

Non-user data subject rights

If you are a non-user, you can exercise any of your non-user data subject rights via email or by post. The relevant postal addresses are listed in our Terms of Service.

Sensitive data processing

The applicable law allows you to opt out of or limit the processing of your sensitive personal information for uses that do not otherwise meet certain exemption reasons, which Include the following:

  • The use is necessary to perform services reasonably expected by the user (particularly with respect to tax reporting)
  • The use is reasonably necessary and proportionate to help ensure security and integrity (including (i) resisting malicious, deceptive, fraudulent, or illegal actions and (ii) ensuring the physical safety of natural persons);
  • The use is necessary to verify customer information; or
  • The use is necessary to verify or maintain the quality or safety of the service

You may exercise your right to opt out or limit the use of sensitive data processing in applicable jurisdictions by sending us an email.

Other methods to request data subject rights

You can also submit your request via postal mail to the address provided in the Contact Us section below with a reference ‘Legal Privacy’. Providing us with the following information will help with processing your request:

  • Subject: “Privacy Data Subject Right Request”
  • Your specific Car Valet Hero ID (the number at the end of the link for your profile)

Contact us

You can contact the Data Protection Officer (DPO) for Car Valet Hero by email or by calling +353-85-759-2684.

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