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Car Valet Hero

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Avoiding Fraud, Scams, and Abuse

We take steps to protect Car Valet Hero’s platform’s integrity and mitigate the risks and losses associated with fraud, scams and abuse by taking action against violators.

What we do allow

  • Select off-site payments: Certain off-site payments are permitted only when permission has been granted in advance by Car Valet Hero and Customers are made aware prior to booking. This includes but is not limited to: collections of VAT, services with no price cap, parking fees, etc.

What we don’t allow

  • Extortion: Providers and Customers must not use direct or indirect threats to coerce an intended outcome (e.g. a payment, review, etc.) from an individual or group.
  • Off-platform activity: Providers and Customers must not communicate, share personal contact information, pay, or request payment for a booking outside of Car Valet Hero’s platform.
  • Coupon and referral abuse: Providers and Customers must not attempt to misuse Car Valet Hero’s coupon and referral programme.
  • Non-fraud chargebacks: Providers and Customers must not attempt to misuse or make false chargeback claims to obtain a refund.
Learn more about our policy for collecting fees in person.

We’re here to help

If you witness or experience behaviour that goes against our policies, please let us know.
😃 Before you leave, you can surprise the people you care about with a great, practical gift: a Voucher for Premium Car Valet & Details. Simply click the button below or visit the Gift Vouchers page later.
😃 Before you leave, you can surprise the people you care about with a great, practical gift: a Voucher for Premium Car Valet & Details. Simply tap the button below or visit the Gift Vouchers page later.
Redeem Car Valet Hero gift voucher
Please include the valet centre’s location in your enquiry.